What we do

Three Support Options

Remote Support

Most software related issues with your Mac can be resolved remotely. With our free remote app we can connect to your Mac over the internet safely and above all securely. It takes about 15 minutes to set up and once installed we can normally get your Apple computer back to how it was running the day you bought it.

With the new Sierra operating system upgrade from Apple its now even easier to clear out the clutter as for the first time Apple has including the ability to strip out Apps and data you don’t need or use as part of the system.

Remote support is also a great way for us to help you with those niggling software issue you just can’t get your head around like iCloud services and iTunes.

We also offer free Apple Mac health checks to ensure your Mac is running as it should be. There are a lot of companies out there that maintain you need Anti virus software for your Mac. They almost scare you into downloading their software.

Our advice as is Apples. Your Mac does not need Anti Virus software. Apple protect all their users with regular security updates vis their software update program. Always keep your Apple software up to date and you will be protected from any virus known to Man.

On-site Support

We can come to you. When an onsite visit is needed we can come to your home or place of business to carry out repairs and upgrades on the full range of Apple Mac computers and devices. We charge a call out of £50 and there after our services are charged at £60 per hour in increments of ½ hours with a minimum fee of £30. We don’t charge for every minute on site and always do our best to keep our charges to a minimum.

If you have multiple Apple computers and devices such as iPhones and iPads that all need updating, setting up and talking to each other then a site visit is the only way to make this happen. 3 hours should do it. This is the typical time we spend on site for multiple Apple Mac sets up.

Our engineers are Apple certified and carry out all repairs and upgrades to the exacting procedures set out by Apple.

We normally outline estimated costs prior to arrival so there are no hidden or unforeseen charges.

All repairs and upgrades come with a All Things Mac 90 day warranty.

We have been established since 2004 and are driven in our dedication to long term customer service.

 

While You Wait Support

While you wait service. Based just a short walk from either Coulsdon Train Stations and just a 5 minute drive from the M25 we are perfectly situated for you to bring your Apple Kit to us at our comfortable offices is Coulsdon, Surrey for service upgrade and repair.

All prices are normally agreed prior to any while you wait visit. Our minimum charge is £30. After that its £60 per hour charged in increments of ½ hours.

We are not a shop front and operate an appointment system. Our opening times are Monday to Friday 8:30am until 6pm, Saturday 9am until 1pm.

If you require service outside these hours, maybe and an evening or weekend appointment then just get in touch to see how we can help. We do not charge extra for out of hours support appointments.

All repairs and upgrades come with a All Things Mac 90 day warranty.

We have been established since 2004 and are driven in our dedication to long term customer service.

020 8406 0697

Call us for a free quote